Reference

Our Terms, Your Rights on thambola

thambola operates under a clear legal framework so you always know where you stand — from account creation to withdrawal conditions and data handling.

Terms of UsePrivacy PolicyCookie PolicyAccount ConditionsDispute Process

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What Our Legal Terms Actually Cover

thambola Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms of use govern every interaction you have with the platform — from the moment you open an account through to how withdrawals are processed via UPI, Paytm or PhonePe. We collect only the data we need to operate your account: identity verification, transaction history,

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and session logs used to resolve disputes. Your personal data is never sold to third parties, and payment data processed through UPI or PhonePe is handled according to the respective payment provider's own security standards alongside ours. Jurisdiction matters: access to thambola and the applicability of
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these terms depends on local law in your region. If you are in Mumbai, Delhi, or anywhere else in India, it is your responsibility to confirm that participation is permitted under the laws of your state and locality. We do not offer services in jurisdictions where
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doing so is prohibited.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to raise a dispute, or need to request changes to your account data, our support team handles legal queries through dedicated channels. We aim to acknowledge every legal query within 24 hours and resolve data-related requests within the timeframe required by applicable law.

Team online

Email Support

Send your legal query or data-access request to our support email. We log every submission with a reference number and aim to respond within one business day for account and policy matters.

Live Chat

Our chat agents are available around the clock and can escalate legal or privacy questions to the compliance team directly. Start a chat session from any page on the site to reach us.

Formal Written Request

For data deletion or formal disputes, submit a written request through the account settings page. We process these requests according to applicable Indian data protection norms and confirm completion by email.

HOW WE HANDLE IT

Data, Cookies, Security and Your Account

Every aspect of how we store, process and protect your data is governed by our privacy policy.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. Transaction records linked to UPI or Paytm deposits are kept for audit and dispute purposes only.

Cookie Handling

We use functional cookies to keep your session active and analytical cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel; blocking functional cookies will affect login and wallet features.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We do not store card or UPI credentials on our servers — payment data is processed directly by the respective payment rail.

Who Has Access

Only authorised thambola staff with a documented operational need can view your account details. We do not share personal data with advertisers and only share with payment processors like PhonePe to complete your transactions.

Requesting Changes

You can request a correction or deletion of your personal data at any time through the account settings page or by writing to our support email. We confirm receipt within 24 hours and complete the request within the legally required window.

Dispute Resolution

Disputes over transactions, account restrictions or data handling are first addressed by our internal compliance team. If unresolved, we outline the escalation path in the full terms document available under your account settings.

Common Questions About Our Terms and Policy

Below are the questions we hear most often about how our legal terms work, what rights you hold over your data, and how to act on those rights through your thambola account.

Access and eligibility depend on local law. If participation is permitted under the laws of your state and locality in India, these terms apply in full from the moment you open an account. Check local regulations before participating.

We collect the information needed to verify your identity, process deposits via UPI or Paytm, and maintain your transaction history. We do not collect data beyond what is necessary for account operation and regulatory compliance.

Yes. Submit a data-access request through your account settings or by contacting support. We will compile and send you a copy of the data we hold within the timeframe required by applicable Indian data protection norms.

Send a deletion request via the account settings page or our support email. We will close your account, remove personal identifiers and confirm deletion by email. Certain transaction records may be retained as required by law.

We use functional and analytical cookies. You can turn off analytical cookies in the settings panel at any time. Blocking functional cookies will affect session management and your wallet, so those remain active while you are logged in.

Contact support with your account reference and transaction details. Our compliance team reviews every dispute, typically within 3-5 business days. The full escalation process is documented in the terms section of your account settings.

We update terms when required by law or significant operational changes. We notify you by email and display an in-app banner before any updated terms take effect. Continued use of the platform after notice constitutes acceptance of the revised terms.

Our Terms, Your Rights on thambola

How to Reach Us on Legal Matters

Email Support

Live Chat

Formal Written Request

Data, Cookies, Security and Your Account

Data Retention

Cookie Handling

Account Security

Who Has Access

Requesting Changes

Dispute Resolution

Common Questions About Our Terms and Policy

01 Do these terms apply to me if I am in India?

02 What personal data does thambola collect when I open an account?

03 Can I request a copy of my personal data?

04 How do I ask thambola to delete my data?

05 How does thambola handle cookies and can I turn them off?

06 What happens if I have a dispute about a transaction or account action?

07 How often are the legal terms updated and will I be notified?

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